Terms of use

1Who you are agreeing with

These terms are the agreement between you and Murat Kuşlu, who builds and runs Crosso. There is no company behind Crosso: Murat Kuşlu is an individual based in İzmir, Türkiye. In the rest of this text “we” and “us” mean him.

• Postal address: İzmir, Türkiye, postal code 35390
• E-mail: hello@crosso.app

“You” are the person using Crosso. When we say “Crosso” we mean the iOS app, the crosso.app website and every feature attached to them.

2What Crosso is

Crosso helps people who are travelling or living away from home find each other. You add the cities and dates you will be in, and the app shows you people whose days overlap with yours, rooms for those cities, activities to join, places people say they will be at, and who is nearby right now. Someone you give your crossing code to can say hello to you even if your routes never cross.

We are a place where people meet. We are not a party to whatever you arrange with them, and we do not check who anyone really is beyond the optional photo verification described below.

3Who can use it

You must be 18 or older. We ask for your date of birth to enforce that, and by creating an account you confirm that you are. You must not be barred from using this kind of service under the law that applies to you, and you must not have had an account closed by us for breaking these terms. If we learn that an account belongs to someone under 18, we close it and delete its data.

One person, one account. Your account is yours alone; it cannot be transferred or shared. Do not sign in on someone else’s behalf.

4Your account

You sign in with Apple or Google. Keep that account secure: anyone who can sign in as you can use Crosso as you. Tell us at hello@crosso.app if you think someone else has got in.

You choose what to put on your profile. Everything you put there is yours and stays yours; by putting it in the app you give us permission to show it to other people in the app, and to store and process it as the Privacy policy describes. Nothing more.

Put up photos of yourself. Do not put up photos of other people who have not agreed to it, photos you do not have the right to use, or anything a stranger should not have to see.

5Your licence to use the app

We give you a personal, non-exclusive, non-transferable, revocable licence to install and use Crosso on Apple devices that you own or control, for your own non-commercial use, for as long as you keep to these terms. That is all this licence is. You may not copy, sell, rent, sub-licence or redistribute the app, and you may not decompile or reverse-engineer it except to the extent the law says you may do so regardless of what a contract states.

The app and the site, including the Crosso name, the crossing-rings mark, the stamp language, the design and the software, and everything in them that is not your content, belong to us or to the people who licensed them to us. They may not be copied, reproduced or used in derivative works without permission.

6Your content

You keep the rights to everything you write and upload.

You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, re-encode, resize and display your content inside Crosso, so that the app can work, and only for that. The licence lasts as long as your content is in the app and ends when you delete it, except for copies we cannot immediately reach, such as a backup or a cache, which pass out of use on their own schedule. We do not sell your content, use it to advertise, or show it outside the app, apart from the crosso.app pages described in the Privacy policy.

Some of what you post is public to everyone using the app and cannot be un-said: a message in a city room, a declaration on the map, a photograph of a place. A photograph you add of a place is published with your nickname on it, and is not hidden by ghost mode or by blocking someone. Treat all three as public.

You are responsible for what you post. You promise you have the right to post it and that it does not break anyone else’s rights or the law.

7Verification

You can verify your profile by taking a selfie. The comparison runs on the phone. If the result is not clear enough, the selfie is sent to us so a person can look at it, and it is deleted as soon as there is a decision or after seven days at the latest.

A verified badge means the photos plausibly show the same person. It is not an identity check, a background check, or any kind of guarantee about who someone is.

8Your crossing code

Every account has a crossing code of its own, six characters long. Someone you give it to, whether they have just signed up or already use Crosso, can say hello to you even if your routes never cross. You decide who gets it. The code is fixed, so a code you have shared cannot be taken back; but in ghost mode the page your code opens does not show you, and you can always block someone you do not want to hear from. If you publish your code somewhere public, expect everyone who sees it to be able to reach you and to see the page it opens.

A hello sent with a code does not count against your three free hellos a day; to stop abuse, codes can be used at most five times a day, and only once for the same person. The first time you match with someone who came through your code, you, as the owner of the code, earn one week of Crosso Pass, once per account. The person who came through your code earns nothing through it; they earn their own week by sharing their own code. That week is a gift, not a purchase, and it can be withdrawn if it was obtained by breaking these rules.

9Community rules

These rules are part of this agreement: accepting the terms means accepting them. They are short because they are not complicated.

Treat people the way you would want to be treated in a city where you do not know anyone.

We have zero tolerance for objectionable content and for abusive users. There is no warning quota, no three-strikes rule and no benefit of the doubt for the things listed below: content that breaks these rules is removed and the account behind it is suspended or closed.

Leave people alone when they want to be left alone

• No harassment, threats, stalking or intimidation.
• A “no” is the end of it. Do not keep contacting someone who has turned you down, stopped answering, or asked you to stop, and do not come back at them through another account, another room or another activity.
• Being blocked is a “no” as well. Do not try to reach that person another way.

Keep it clean

• No sexual content and no nudity: not in photos, not in messages, not in rooms.
• No hate speech, and nothing that attacks people for who they are: their race, ethnicity, nationality, religion, disability, gender or sexuality.
• No violence, no threats of violence, and nothing that encourages self-harm.
• Nothing illegal, and nothing that helps somebody else do something illegal.

Be who you say you are

• Your photos must be of you. Your verification selfie must be you, taken by you.
• Do not impersonate anyone, real or invented, and do not run a profile on someone else’s behalf.
• One person, one account.

Rooms are for people, not for selling

• No spam, advertising, recruiting, promotion or commercial soliciting: not in city rooms, activity rooms, hellos or messages.
• Do not ask anyone here for money or crypto assets, and do not send money to anyone you met here.
• City rooms are public and can be large. Anything you write in one, everybody in that city can read.

Other people’s privacy is not yours to give away

• Do not share anyone else’s private information: their address, their exact location, their phone number, their workplace, or anything else they did not put on their own profile.
• Do not post screenshots of your conversations.
• Do not use Nearby, Teleport, check-ins or “I’ll be there” to work out where a particular person is, or to turn up where they are.

Photographs of places are of places

• Photograph the café, not the people in it. A photograph with a recognisable face in it is refused automatically, and posting one of somebody who did not agree to it breaks these rules whether or not the check catches it.
• Only photograph places you were actually at.

18 and over

Crosso is for adults. If you are under 18 you may not use it. If you believe an account belongs to someone under 18, report it.

Meeting in person

Everything in the app is arranged directly between you and the other person. We do not check anyone’s background and we are not there when you meet. Look after yourself:

• meet somewhere public the first time,
• tell someone you trust where you are going and who with,
• arrange your own way there and back,
• leave whenever you want to, for a reason or for none.

Do not send money to anyone you met through Crosso, whatever the story.

Reporting and blocking

Every profile, every message, every activity and every photograph carries report and block.

• Block takes effect immediately and both ways: neither of you sees the other anywhere in the app, and anything pending between you is withdrawn.
• Report goes to people, not to a machine. Our moderators read reports and decide what to do. We do not tell someone that you reported them.
• We will act on a report of objectionable content or abusive behaviour within 24 hours, by removing the content, ejecting the user who posted it, or both. Some content does not wait for us at all: three different people reporting the same photograph of a place hides it immediately.

If you are in danger, call your local emergency services first, then write to us at hello@crosso.app. We are not an emergency service.

What happens if you break these rules

Depending on what happened, we may remove the content, take away your verified badge, limit features, suspend your account, or close it for good and stop you opening another. In serious cases (credible threats, anything involving a child, anything criminal) we will cooperate with the authorities where the law requires it.

10Using the service itself

Do not collect other people’s data, scrape or automate the app or the site, or try to game the crossing or matching logic; and do not try to break, overload, probe or circumvent the security of the service.

11Nearby, Teleport, check-ins and “I’ll be there”

Nearby is off until you turn it on and runs only while the app is open. Your phone sends a grid square of roughly one kilometre, never your position. Turning it off deletes what we hold straight away.

A check-in is you choosing a place and saying you are there for a couple of hours. “I’ll be there” is you choosing a place and a stretch of hours you will be at it, which anyone looking at the map around that place can see. Only places you pick yourself ever become a check-in or a declaration, and the coordinates that travel with them are the venue’s.

These features exist so that people who are already in the same city can find each other. The Community rules above say what you must not do with them.

12Activities, routes and place photographs

Anyone can create an activity. If you create one you are responsible for it: it must be real, it must be described honestly, and anything you charge for or promise is between you and the people who show up.

A route is a city and dates you enter yourself. Do not enter routes you are not actually taking to appear in cities you are not in.

You can add a photograph of a place you have been to or said you will be at, up to five a day. The newest one becomes that place’s cover for everyone. You can delete your own at any time; a moderator can remove any of them, and three separate reports hide one on their own.

13Paid features

Crosso is free to use. Some things are part of the paid plan, Crosso Pass: for example unlimited hellos, the whole of every crossing list (on the free plan the first three people in each list are open), past overlaps, starting voice calls, ghost mode, Teleport, seeing who looked at your profile, full attendee lists and the number on the match score. Answering a call does not need Crosso Pass.

Crosso Pass is offered in three forms, and the app shows you the name, the length and the price of each one, in your own currency, before you buy anything:

• Weekly: an auto-renewing subscription of one week,
• Monthly: an auto-renewing subscription of one month,
• Yearly: an auto-renewing subscription of one year. If the App Store offers a free trial, it is shown on the purchase screen.

For all three plans:

• Payment is charged to your Apple ID account when you confirm the purchase.
• The subscription renews automatically for another period of the same length, at the price shown, unless you turn auto-renewal off at least 24 hours before the end of the current period.
• Your Apple ID is charged for the renewal within the 24 hours before the period ends.
• You manage and cancel it in your App Store account settings, not here: on your iPhone, Settings → your Apple Account → Subscriptions. In the app, Crosso Pass then Manage subscription takes you there too.
• Cancelling stops the next renewal. It does not shorten the period you have already paid for; you keep the features until that period ends, and then you return to the free plan.
• Deleting the app or your account does not cancel the subscription or stop the billing; you have to cancel it in the App Store.
• If an introductory offer or a free trial is ever offered, any unused part of it is forfeited when you buy a subscription.
• If a price changes, Apple tells you in advance and asks for your consent where the law requires it.

Refunds are Apple’s to give, under Apple’s terms. We do not process payments, we never see your card, and we cannot refund an App Store purchase. Ask Apple through reportaproblem.apple.com; the decision is Apple’s.

Your right of withdrawal. Crosso Pass is a service performed instantly in electronic form, and it switches on the moment the purchase completes. Under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), there is no right of withdrawal for services performed instantly in electronic form. This does not stop you asking Apple for a refund. If you are a consumer in the European Union or the United Kingdom, your statutory rights, including the 14-day right of withdrawal and the rules on when you lose it by asking for immediate supply, apply as the law where you live provides, and nothing here takes them away.

We may also grant the paid plan for free, for a limited time, through the crossing code: one week, once per account, the first time you match with someone who came through your code. A free week is a gift, not a purchase: we can change or end that programme at any time, and a free grant can be withdrawn if it was obtained by breaking these rules.

14Apple

This section is required by Apple and applies if you got Crosso from the App Store.

• These terms are between you and us only, not between you and Apple. We, not Apple, are solely responsible for Crosso and its content.
• Apple has no obligation to provide any maintenance or support for Crosso.
• If Crosso fails to conform to any applicable warranty, you may tell Apple and Apple will refund the purchase price of the app to you. To the maximum extent the law allows, Apple has no other warranty obligation in respect of Crosso, and any other claim, loss, liability, damage, cost or expense attributable to a failure to conform to a warranty is ours to answer for.
• We, not Apple, are responsible for addressing any claim you or a third party makes about Crosso or your use of it: product liability claims, any claim that Crosso fails to conform to a legal or regulatory requirement, and claims under consumer protection, privacy or similar law.
• We, not Apple, are responsible for the investigation, defence, settlement and discharge of any third-party claim that Crosso infringes that third party’s intellectual property rights.
• You represent that you are not located in a country subject to a US Government embargo or designated by the US Government as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties. You will use Crosso in compliance with all applicable laws, including any rules on the use, export or re-export of technical data.
• Apple and Apple’s subsidiaries are third-party beneficiaries of these terms, and on your acceptance of them Apple has the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.
• If you have a question or a complaint about Crosso, write to support@crosso.app.

15Ending it

You can delete your account from the app at any time, in Settings. It is immediate and permanent; see the Privacy policy for exactly what goes and what does not. A Crosso Pass subscription has to be cancelled separately in the App Store.

We can suspend or close your account if you break these terms, if we have to for legal reasons, or if leaving it open would put other people at risk. Where we reasonably can, and where telling you would not make things worse, we will tell you why. You can appeal against the decision at hello@crosso.app. If your account is closed while a paid period is running, and it was closed for a reason that was not your fault, you can ask Apple for a refund of the unused part.

We may also change, suspend or discontinue features, or stop offering the service altogether. If we stop offering it, we will give you reasonable notice in the app where we can.

16What we do not promise

Crosso is provided as it is and as available. To the extent the law allows, we do not promise that it will always be available or uninterrupted, that it will be free of errors, that people will be who they say they are, that anyone you contact will reply, that anyone will turn up, or that meeting anyone will go well.

We do not vouch for any user. Photo verification compares two pictures; it is not a background check.

17Our liability

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law. In particular, nothing here limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for our own intent or gross negligence, and nothing here affects the mandatory rights of a consumer under the law of their country of residence.

Subject to that, and to the extent the law allows:

• we are not liable for what other users do or fail to do, for what happens when you meet someone, or for anything arranged between you and another user;
• we are not liable for indirect or consequential loss, loss of profit, loss of data or loss of opportunity;
• where we are liable for something that is not excluded above, our total liability arising out of or in connection with the app in any twelve-month period is limited to the greater of the amount you paid us for the app in that period and one thousand Turkish lira.

If you are a consumer, that cap does not apply to any liability that consumer law does not allow to be capped.

18If you cost us something

If you break these terms or the law and somebody makes a claim against us because of it, you will cover our reasonable, directly resulting costs and damages, but only to the extent the claim is actually caused by your breach, only for amounts a court or a settlement we agreed with you actually requires, and never beyond what the law allows us to ask of a consumer. We will tell you promptly about any such claim and will not settle it without talking to you.

19Changes

We can change these terms. If a change matters, the app shows you the new version and asks you to accept it before you carry on, and we record which version you accepted and when. If you do not accept a change, you can stop using the app and delete your account. The text on crosso.app is the same as the one in the app and is updated on the same day.

20Law and disputes

These terms are governed by the law of the Republic of Türkiye. İzmir courts and enforcement offices (İzmir mahkemeleri ve icra daireleri) have jurisdiction.

• If you are a consumer in Türkiye, this does not take away your right to apply, within the monetary limits in force, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or to the consumer court where you live or where the transaction took place.
• If you are a consumer in the European Union or the United Kingdom, this does not take away the protection of the mandatory rules of the law where you habitually live, and you may bring proceedings in, and be sued only in, the courts of the place where you live.

21If part of this fails

If a court finds any part of these terms invalid or unenforceable, that part is cut back to what is enforceable, or removed if it cannot be, and the rest stays in force.

22Language

These terms are published in Turkish and in English, and the two are meant to say the same thing. For users in Türkiye the Turkish text prevails. For everyone else the English text prevails.

23Contact

• These terms and general questions: hello@crosso.app
• Problems and complaints: support@crosso.app
• Privacy and data requests: privacy@crosso.app
• Postal address: Murat Kuşlu, İzmir, Türkiye, postal code 35390